Last Updated: 23.04.2026

Welcome to Fig Z (the “Website”), operated by Fig Z (“we,” “our,” or “us”). By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

If you do not agree with any part of these Terms, you must not use our website or services.

Definitions

Customer/User/You: Any individual or entity visiting, using, or purchasing from Fig Z.
Products: All food and grocery items offered for sale on our website.
Website: Your official website URL (e.g., www.fig-z.com) and any related subdomains or mobile applications.
Order: A purchase request placed by a customer through the website.

Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement under the laws of Bangladesh to use our website and make purchases. By using this website, you confirm that you meet this requirement.

Account Registration

• You may need to create an account to place orders.
• You are responsible for maintaining the confidentiality of your account credentials.
• Fig Z reserves the right to suspend or terminate accounts involved in fraudulent or unlawful activity.

Product Information

Fig Z strives to ensure that all product descriptions, images, and prices are accurate.

However, slight variations may occur due to packaging updates, seasonal changes, or human error.

We reserve the right to correct inaccuracies or update product details at any time without prior notice.

Pricing and Payment

• All prices are listed in Bangladeshi Taka (BDT) and include applicable VAT unless stated otherwise.
• We accept secure online payments and Cash on Delivery (COD), where available.
• Fig Z reserves the right to cancel any order if payment is not successfully completed or verified.

Order Confirmation and Cancellation

• After placing an order, you will receive an order acknowledgment.
• Orders are confirmed once payment is received (for prepaid) or dispatched (for COD).
• Fig Z may cancel orders due to product unavailability, pricing errors, or suspected fraud.
• Customers may cancel orders before dispatch by contacting our support team.

Delivery Policy

• We deliver across Bangladesh.
• Delivery timelines may vary based on location, availability, and logistics.
• Estimated delivery times are indicative and not guaranteed.
• Customers must provide accurate delivery details. Fig Z is not responsible for failed deliveries due to incorrect information.

Return and Refund Policy

• Returns are accepted only for damaged, defective, or incorrect products.
• Customers must report issues within 24 hours of delivery.
• Refunds or replacements will be processed after verification.
• Perishable or opened items are not eligible for return unless proven defective.
• Refunds will be issued through the original payment method within 7–10 business days.

Use of Website

You agree not to:

• Engage in fraudulent, illegal, or abusive activities
• Attempt to hack, disrupt, or damage the website or servers
• Use any content without permission

All website content, including text, images, and branding, is the property of Fig Z.

Privacy Policy

Your personal data is handled in accordance with the Digital Security Act 2018, Consumer Rights Protection Act 2009, and other applicable laws of Bangladesh.

Please review our Privacy Policy for detailed information on data handling.

Limitation of Liability

Fig Z shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the specific product.

Intellectual Property

All content on this website — including logos, brand names, product images, and text — is protected under copyright and trademark laws of Bangladesh. Unauthorized use may result in legal action.

Force Majeure

Fig Z will not be held responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, political unrest, or technical failures.

Governing Law and Jurisdiction

These Terms are governed by the laws of the People’s Republic of Bangladesh.

Any disputes shall fall under the jurisdiction of the courts in Dhaka, Bangladesh.

Changes to Terms

Fig Z reserves the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website. Continued use of the website indicates acceptance of the updated Terms.

Contact Us

For any questions regarding these Terms and Conditions:

📧 Email: support@fig-z.com
📞 Phone: +8801352480100
🏢 Address: Uttara, Dhaka, Bangladesh