At Fig Z, your satisfaction is our top priority. If something isn’t right with your order, we’re here to make the return process simple, smooth, and stress-free.
Easy Return Window
You can request a return within 3 days of receiving your order if the product is damaged, defective, or not as described.
Simple Return Process
Returning a product is easy. Just contact us via:
- Facebook Messenger
- Live Chat
- Phone Call
Please provide your Order ID, a brief description of the issue, and a photo or video (if applicable) for quick verification.
Replacement or Refund
Once your return request is approved, you can choose one of the following options:
- Replacement: We will send you a new product
- Refund: Your payment will be refunded via your original payment method (bKash, Nagad, or Card)
For Cash on Delivery (COD) orders, refunds will be processed through mobile banking.
Return Conditions
To be eligible for a return:
- The product must be unused and in its original packaging
- All tags, accessories, and freebies must be included
- Items damaged due to misuse are not eligible for return
Pre-Order Items
Pre-order products are only eligible for return if they arrive damaged or defective.
Hassle-Free Support
Our support team is always ready to assist you at every step of the process to ensure a smooth and positive experience.
At Fig Z, we believe in trust, care, and customer satisfaction. Shop with confidence—your happiness matters to us.
