Last Updated: 23.04.2026

At Fig Z, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website (the “Website”).

By accessing or using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Website.

Scope and Purpose

This Privacy Policy applies to all users of our Website, including visitors, customers, and registered users. We collect and use your information to:

• Process and deliver orders
• Communicate updates, offers, and service information
• Improve website functionality and user experience
• Comply with legal obligations under the laws of Bangladesh

Information We Collect

A. Information You Provide Directly

When interacting with Fig Z, we may collect:

• Personal Information: Name, phone number, email address, billing and shipping address
• Account Information: Username, password, preferences
• Payment Information: Mobile financial services (MFS), debit/credit card details (processed securely via third-party gateways)
• Communication Data: Messages, feedback, or inquiries

B. Information Collected Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, referring URLs
• Cookies & Tracking: To personalize your browsing experience

C. Information from Third Parties

We may receive limited data from:

• Payment service providers (for transaction verification)
• Delivery partners (for shipment tracking)
• Analytics and marketing tools (to improve performance)

How We Use Your Information

We use your information to:

• Process Orders: Confirm, fulfill, and deliver purchases
• Customer Support: Respond to queries and resolve issues
• Marketing: Send promotions and updates (you may opt out anytime)
• Improve Services: Enhance website performance and usability
• Legal Compliance: Prevent fraud and meet regulatory requirements

We do not sell or rent your personal information to third parties.

Sharing and Disclosure

We only share your information with trusted service providers:

• Delivery Partners – for order fulfillment
• Payment Processors – for secure transactions
• Technical Providers – for hosting, maintenance, and analytics
• Legal Authorities – when required under Bangladeshi law

All partners are required to keep your data confidential.

Data Retention

We retain your personal data only as long as necessary for business or legal purposes. After that, data is securely deleted or anonymized.

To request deletion, please contact us (see Contact section below).

Cookies and Tracking Technologies

We use cookies to:

• Remember login and preferences
• Analyze website traffic
• Personalize user experience

You can manage or disable cookies through your browser settings, though some features may not function properly.

Data Security

We implement strong security measures, including:

• SSL encryption
• Secure payment gateways (bKash, Nagad, Rocket, etc.)
• Restricted data access and regular monitoring

However, no system is completely secure, and absolute security cannot be guaranteed.

Your Rights

Under applicable laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request Deletion (subject to legal conditions)
• Opt-Out of marketing communications

To exercise these rights, contact us anytime.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

Contact Us

If you have any questions or concerns regarding this Privacy Policy:

📧 Email: support@fig-z.com
📞 Phone: +8801352480100
🏢 Address:  Dhaka, Bangladesh

Changes to This Policy

Fig Z reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. We encourage you to review this page periodically.

Legal Compliance

This Privacy Policy is prepared in accordance with:

• Digital Security Act, 2018 (Bangladesh)
• Consumer Rights Protection Act, 2009 (Bangladesh)
• ICT Act, 2006
• Bangladesh e-Commerce Guidelines, 2021