FAQ's
How can I place an order?
You can place an order through our website, WhatsApp, Facebook, phone call, or live chat—whichever is most convenient for you.
How do I track my order?
You can track your order by visiting the Order Tracking page and entering your Order ID and phone number.
You may also contact us via WhatsApp, Facebook, or Live Chat for assistance.
What payment methods do you accept?
We accept secure and flexible payment options, including:
- Visa / MasterCard
- bKash
- Nagad
- Cash on Delivery (COD)
- Partial Payment (for selected products)
Pre-payment is required for all pre-order items.
What are the delivery charges?
Our delivery charges are as follows:
- Inside Dhaka & Chattogram City: 70 BDT
- Outside Dhaka: 130 BDT
- Express Delivery (Dhaka only): 100 BDT
How long does delivery take?
Delivery time depends on your location. Orders inside major cities are usually delivered faster, while outside areas may take additional time. Express delivery is available within Dhaka for quicker service.
Do you offer express delivery?
Yes, we offer express delivery within Dhaka city for selected orders.
Can I change or cancel my order?
Yes, you can request changes or cancellations before your order is dispatched. Please contact our support team as soon as possible.
What should I do if I receive a damaged or wrong product?
Please contact our customer support immediately via phone, WhatsApp, Facebook, or Live Chat. We will arrange a replacement or appropriate solution.
Do you offer returns or refunds?
Yes, returns and refunds are available depending on the product type and condition. Please check our Return & Refund Policy for more details.
How can I contact customer support?
You can reach us anytime through:
- Phone Call
- Facebook Messenger
- Website Live Chat
