Fig Z, we want you to feel confident and satisfied with every purchase. If something isn’t right, our exchange process is designed to be simple, fast, and customer-friendly.

When Can You Request an Exchange?

You are eligible for an exchange if:

• You received a wrong, damaged, or defective product
• The weight, size, or variation does not match your order
• You report the issue within 2 days of receiving the product

How to Request an Exchange

You can easily request an exchange through any of our support channels:

• WhatsApp
• Facebook Messenger
• Live Chat
• Phone Call

Please share your Order ID, a description of the issue, and a photo or video (if required) for quick verification.

Exchange Process

Once your request is approved:

• Our team will arrange pickup of the incorrect product
• A replacement item will be shipped after verification or upon receiving the returned item
• You will receive updates throughout the entire process

Conditions for Exchange

To qualify for an exchange:

• The product must be unused and in its original packaging
• All tags, accessories, and additional items must be included
• Products damaged due to misuse are not eligible

Pre-Order & Special Items

Pre-order and special items can only be exchanged if they arrive damaged or defective.

Hassle-Free Support

Our goal is to make your exchange experience smooth and stress-free. If you need help at any stage, our support team is always ready to assist.

At Fig Z, your satisfaction matters. Shop with confidence—we’re here to ensure you’re happy with every purchase.