At Fig Z, we want you to shop with complete confidence. If something isn’t right with your order, our refund process is designed to be simple, fast, and hassle-free.
When Are You Eligible for a Refund?
You may request a refund if:
- You received a damaged, defective, or incorrect product
- The product becomes unavailable after your payment
- Your return request has been approved under our return policy
How to Request a Refund
Getting a refund is easy. Simply reach out to us through:
- Facebook Messenger
- Live Chat
- Phone Call
Provide your Order ID along with a brief description of the issue. Our support team will review your request and initiate the process promptly.
Refund Methods
Refunds are issued via the original payment method:
- bKash
- Nagad
- Visa/MasterCard
For Cash on Delivery (COD) orders, refunds will be sent via bKash or Nagad.
Refund Timeframe
Once your refund is approved:
- 1–3 working days for mobile banking (bKash/Nagad)
- 7–15 working days for card payments (depending on bank processing time)
Partial Refunds
If only part of your order qualifies, the refund will be processed for that specific item only.
Transparent Process
We ensure no hidden deductions. You will receive the full eligible refund amount unless there are valid reasons such as customer-caused damage or missing items.
We’re Here to Help
Our dedicated support team is always ready to assist you at every step, ensuring a smooth and stress-free experience.
Shop with Confidence
Your trust is important to us. At Fig Z, we’re committed to protecting your purchase and delivering a reliable shopping experience every time.
